guest experience Archives

How to Make Your Short Let Home LGBTQ+ Friendly

Posted on 13 November 2023 - 10:20 am

According to Booking.com’s research involving 3,052 LGBTQ+ travelers, it was found that 65% think about their safety and wellbeing as LGBTQ+ people when picking where to go. Also, 58% feel that being LGBTQ+ means that some destinations are off-limits. This statistic proves the growing demand for inclusive and safe spaces in the travel industry.

If you rent out a vacation home, making it a place where these travelers feel welcome can make your rental stand out. This article will help you make your rental a place where LGBTQ+ guests feel really comfortable and valued. We’ll talk about different ways to make sure every guest, no matter who they are or who they love, feels at home and respected.

What does LGBTQ+ mean?

LGBTQ+ includes people who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning. It also covers other identities like non-binary and pansexual.

There are more terms, but this is a basic idea to help you welcome different kinds of guests in your vacation rental.

Many in the LGBTQ+ community still face or worry about discrimination while traveling. As a host, you can really help make their holiday better and have a positive impact on their lives.

Why is it important to welcome LGBTQ+ guests?

Everyone deserves to feel safe and welcome when they travel. Welcoming LGBTQ+ guests is not just about avoiding discrimination, but it also has many positive effects.

Firstly, it’s about supporting equality and human rights. Showing that you’re inclusive tells everyone that you don’t tolerate discrimination and that you care about all guests, no matter who they are. Your welcoming attitude can help make society more tolerant and accepting.

Also, having LGBTQ+ guests makes your rental community more diverse. This lets people share and learn from different life experiences, creating a place where everyone feels included.

Plus, by being a gay-friendly host, you set an example for others in the tourism industry, gradually making it more inclusive for everyone.

Finally, by welcoming LGBTQ+ travelers, you open your doors to a wider group of potential guests. Studies show that the LGBTQ+ travel market is worth billions and is growing faster than other areas. An inclusive space attracts guests who value such environments. Happy LGBTQ+ guests often leave good reviews, come back again, and tell others about their experience. This can be great for your business.

How to make your rental more LGBTQ+ friendly?

1. Educate yourself and your staff

To make your rental more LGBTQ+ friendly, start by educating yourself and your team about the community’s issues and challenges. Learn about various sexual orientations and gender identities to foster empathy and understanding.

Next, actively train your staff in appropriate language and responses to potential issues, ensuring a respectful atmosphere for all guests.

Finally, diversify your team. Hiring people from different backgrounds – not just in terms of gender or sexuality, but also age, race, religion, and abilities – is crucial for making everyone feel welcome.

2. Review your house rules

Check and update your house rules to make sure they’re fair and considerate of everyone. Make sure your rental is a safe place where no one is treated badly because of who they are or who they love. In your rules, clearly say that you stand for equality and welcoming everyone.

3. Use gender-neutral words in your communication

Gender-neutral pronouns like ‘they/them’ don’t specify a gender and are helpful for people who don’t fit into the traditional ‘male’ or ‘female’ categories.

When talking to guests or describing your rental, try to use language that doesn’t assume someone’s gender. For example, use ‘partner’ instead of ‘husband’ or ‘wife.’ This helps create a welcoming space.

If a guest tells you their preferred pronouns, remember to use them in all your conversations. You can also ask guests about their preferred pronouns to show respect for their identity.

4. List your short let on gay-friendly OTAs

To reach LGBTQ+ travelers, consider listing your rental on gay-friendly online travel agencies (OTAs). Misterb&b is known as ‘the Airbnb for the LGBTQ+ community’ and is the largest of its kind, with over 1 million listings in 200 countries. This includes everything from private rooms and apartments to LGBTQ+ friendly hotels, increasing your rental’s visibility to a wide audience.

Another platform is Fabstayzs, which aims to provide a comfortable and welcoming environment for travelers who seek a fabulous vacation without worries about acceptance.

Additionally, these platforms often offer resources like master classes to help hosts understand the challenges LGBTQ+ travelers face and how to accommodate diverse guests.

5. Gender-neutral amenities

Enhance your rental with gender-neutral amenities to better serve LGBTQ+ guests. Consider providing unisex options like aprons, toiletries, or even bathrooms.

Providing these amenities shows that you’re thoughtful about the diverse needs of your guests and helps create a comfortable and inclusive environment for everyone.

6. Create a guide of LGBTQ+ friendly places

Research and list welcoming restaurants, bars, shops, clubs, and gyms. Include these in a welcome book, on your website, or in a blog post.

Also, add contact information for supportive organizations, including local police, for safety. This shows your guests that you understand their concerns about discrimination or potential harm, and that you care about their well-being during their stay.

7. Always ask for feedback

Encourage them to give reviews and ideas for making your rental more inclusive. Listen to what they say and make changes based on their suggestions. Doing this shows you’re dedicated to getting better and builds trust with your LGBTQ+ guests.

8. Display LGBTQ+ symbols

Think about adding LGBTQ+ symbols, like rainbow flags or equality stickers, in your rental in a subtle way. These symbols can show guests that your place is open and friendly. Just be sure to do this honestly and not just as a way to attract more guests.

Also, use photos on your website and in your ads that include everyone. This will let your guests know that they will be treated with respect in your rental. Remember, being true and sincere is very important.

9. Treat every guest with respect

To be an excellent host, it’s crucial to treat every guest with respect. However, because discrimination still happens, your LGBTQ+ guests will especially value feeling welcome and safe in your home. Making an extra effort to ensure they feel comfortable shows your commitment to being a thoughtful and inclusive host.

Conclusion

Making your vacation rental LGBTQ+ friendly is more than just offering a nice place to stay. It’s about creating a space that values diversity, is welcoming to all, and respects the specific needs of LGBTQ+ guests. By implementing these practices, you contribute to a world where everyone, no matter their sexual orientation or gender identity, feels safe, respected, and at home.

If you need more tips on how to make you short let a welcoming space, take a look at some of our other guides! Or, if you feel ready to outsource your property management to an expert, check out our services!

How to Be the Airbnb Host Guests Can’t Stop Talking About

Posted on 3 November 2023 - 12:03 pm

Engaging with guests from around the world is a thrilling aspect of hosting on Airbnb. However, the same diversity can pose challenges.

As the competition intensifies with more Airbnb hosts and management services stepping up their game, standing out becomes essential for attracting guests and maintaining a steady income stream. How, then, can you excel as an Airbnb host?

Guest feedback about their experience is the ultimate measure of success, and while pleasing everyone is a tall order, it’s not out of reach.

Here’s our insider advice: We’re sharing some strategies that could charm most of your guests in some way.

It’s not mandatory, but the joy of seeing guests’ smiles, receiving heartfelt thanks, and earning positive reviews is a reward in itself.

Embrace these tips:

1. Master the Art of Welcoming

Remember, the first moment guests walk in is super important. You want to make them say ‘wow’ right away. This good start can make them feel happy and excited about their stay from the very beginning.

Consider offering a welcome basket

A welcome basket warmly greets your guests. Start with chocolates for a sweet welcome, add local wine for a celebratory touch, and include plush slippers for weary feet. Boutique toiletries add a luxurious feel. Each item in the basket serves to turn your space into a haven for your guests. Remember, a personal note or a local guide adds a special touch that shows you care.

Customize the basket

When you customize your welcome basket, you show that you’re thinking about who’s staying. Start with who the guests are – maybe a family with kids, a couple, or someone on a work trip. For families, add some snacks and toys that kids will like. If it’s a couple, go for something special like chocolates, a little bubbly, and fancy bath stuff. For someone on business, stick to useful things like quick snacks, quality coffee, and maybe a coupon for a coffee shop.

Picking things that fit why they’re traveling makes guests see you really care. It’s this kind of attention that can make them leave a good review and keep coming back.

Local treats are a hit

Offering a local specialty in your welcome basket does more than satisfy hunger—it’s a first taste of your community’s unique culture. Whether it’s a craft chocolate from a nearby shop or a homemade preserve, these regional delights invite your guests to explore and appreciate the local vibe from the get-go. It’s a thoughtful touch that turns a welcome into an experience.

Be accessible

Make sure guests can reach you easily by placing your contact information in the welcome basket, ideally on a stylish card that suits the aesthetic of your place. Accompany it with a friendly note, complete with your phone numbers and email, to show your readiness to assist at any time. Such measures ensure guests feel both safe and supported, a key to successful Airbnb hosting.

Provide a local guide

Help your guests discover the neighborhood with a simple map marked with your favorite spots. For example, point out the best coffee shop, a peaceful park, and where to find the tastiest local food. Share a few insider tips—like the best time to visit a spot or what to order. Your map will make their visit feel special and easy.

Go the extra mile

In the realm of Airbnb hosting, it’s smart to give your guests more than they expect. Give them bus or train passes to make getting around easy, or tickets to cool local spots and events. This kind move makes their trip special and one to remember. It could be a pass to a neat museum, a ticket to a popular play, or a way into a cool local event. Little gifts like these change a regular trip into an awesome experience and show that you’re a host who really cares.

2. Maintain Impeccable Standards

Keep the hospitality going throughout their stay.

Prioritize cleanliness

A clean home is a must for travelers looking for rest. A tidy and fresh space shows them they’ve made a good choice. Making sure every part of your place is clean and inviting is key. It tells guests you care about their stay and helps them relax right away. It’s about making them feel at home, with everything neat and ready for them to enjoy their time.

Stock up on snacks and drinks

Providing a selection of snacks and drinks is a considerate detail that guests tend to appreciate. For example, envision your guests, weary from travel, discovering an array of treats and beverages that let them unwind instantly. This is particularly thoughtful for late arrivals when shops are likely closed. Include both savory and sweet options, as well as bottled water, juice, or soda, to accommodate various tastes and offer a warm welcome.

Equip the kitchen

For Airbnb hosting, equipping the kitchen can make all the difference. Having a well-stocked kitchen is a game-changer for guests who prefer to cook. Provide cooking basics such as salt, pepper, cooking oil, and a few spices. This means guests can easily make a meal without the hassle of shopping for these staples right away. It’s a thoughtful touch that can make guests feel at home, giving them the freedom to dine in and enjoy the coziness of your Airbnb.

Ensure fresh linens and towels are available

Offering fresh linens and fluffy towels can significantly enhance your guests’ comfort, echoing the luxurious feel of a high-end hotel. Guests not only appreciate the cleanliness but also the convenience of not having to pack these bulky items. Make sure to have a supply of extra pillows, blankets, and towels at their disposal. This attention to detail in providing crisp, clean bedding and towels not only meets a basic need but also adds a sense of pampering to their stay, making it memorable and more satisfying.

Add homey touches

Make your place feel like home. For instance, use fresh flowers to add color, and decor that shows off your style or local culture. Next, stack some books, throw a cozy blanket on the sofa, and hang unique art. Small details like these make your space comfy and show you care. They turn a simple stay into a memorable one that guests will treasure.

Offer reading material and entertainment

Keep a variety of books and magazines on hand for guests who enjoy reading. Also, add toys and puzzles for children to play with. These thoughtful touches create a great spot for relaxation and show you care about your guests’ comfort. Small extras like these often get a special mention in happy reviews.

In conclusion, when it comes to Airbnb hosting, it’s the little things that count. Integrating these considerate and cost-effective details can greatly improve a guest’s experience, ensuring their stay is both seamless and unforgettable. Indeed, even the smallest acts of kindness can leave a substantial impact. We’re confident that these gestures will convey a genuine sense of care to your guests.

There are many other smaller details that should be taken on board to enhance guest experience, so if you would like to learn more, contact us at Keey today.

6 Ways to Optimize Your Airbnb Check-In Experience

Posted on 24 October 2023 - 9:54 am

Your home is spotless and ready. Suddenly, the doorbell rings. It’s time for your first Airbnb guest. What should you do next? While you’ve already prepared the house (things like putting away valuables and having enough toilet paper), how should you greet them? Let’s go through a simple guide on welcoming your guests.

1. Warm Welcome

Even if you’ve had a tough day, greet your guests with a big smile. They might be tired from their journey, so a friendly face will mean a lot.
How about offering them a cup of tea or a cold drink? Some hosts also prepare little welcome gifts, like snacks or local handmade items. It’s a great way to make them feel special right from the start.

2. House Tour

Show them around, especially if they’ve rented more than just a room. Point out shared spaces like the bathroom and kitchen and give them a little tutorial, like where they can put their food in the fridge.
Show them how to lock the doors and use any alarms. If there’s a fireplace or heater, make sure they know how to use it safely. Don’t forget outdoor spaces like gardens or patios. If they have kids, show them any kid-friendly stuff you have.

3. House Rules Chat

Having clear house rules is super important. This includes things like if they can have guests over, how to dispose of trash, and what behaviors are okay or not. Go over these rules when they arrive. If they don’t speak English well, try to explain them clearly and simply.

4. Local Tips

Besides the house stuff, share some cool info about the area. Tell them about your favorite cafe or where they can grab a tasty meal. If they have kids, let them know where the closest park is. Giving them local tips helps them feel more at home and can lead to better reviews for you!

5. Clarify Check-Out

Now’s a good time to remind them when they should check out. Let them know what they should do with the key if you’re not around when they leave.

6. Stay in Touch

Even if you sent them your contact info before, remind them. Tell them the best way to reach you, especially if there’s an emergency. Some hosts leave this info on a note on the fridge or by the front door.

Making Check-Ins Easy

Making your guests feel at home is key to being a great host. If you’re hosting often and find it a bit much, remember, there are services like Keey that can help. If you want some assistance to make hosting even better, just let us know!

How to Start an Airbnb Business?

Posted on 4 October 2023 - 10:27 am

Airbnb, a blend of “air mattress” and “breakfast”, began in 2008 when its founders rented out their San Francisco loft. Fast-forward, and it’s a global phenomenon, transforming the way people travel. The allure of Airbnb lies in its dual benefit: travelers get a more authentic, localized experience, and hosts earn by renting out their spaces. Essentially, the Airbnb business model taps into the shared economy, allowing homeowners to make their properties, whether an entire house, a single room, or unique spaces, available for short-term rentals. If you’re looking at turning your vacant space into a potential income source or dreaming of starting a full-fledged rental business, here’s your step-by-step guide to launching a successful Airbnb venture.

1. Understand the Airbnb Model:

Before diving in, familiarize yourself with how Airbnb operates:

Hosts list their spaces, set prices, and define house rules.
Guests search for accommodations based on various parameters, book listings that appeal to them, and pay via Airbnb’s secure platform.
Airbnb earns by charging hosts a 3% listing fee and guests a service fee.

2. Research Market Demand:

Examine the demand for Airbnb in your area. Are you in a tourist hotspot? A quiet suburb? A business district? Knowing your potential audience helps tailor your offerings. Use tools like AirDNA to gain insights into occupancy rates, seasonal demands, and competitors’ prices in your area.

3. Evaluate Legal and Regulatory Implications:

Regulations for short-term rentals vary by city and country.

Some places require hosts to possess licenses or permits.
Others have restrictions on the type of property that can be rented out.
Understand local tax obligations, including transient occupancy taxes. Before listing, ensure you’re compliant with local laws to avoid potential legal pitfalls.

4. Ready Your Property:

a. Repairs & Renovations: Address any pending repairs. Consider minor renovations to make the space more appealing.

b. Furnishing: Ensure the space is furnished aptly. Basics include a comfortable bed, clean bathroom, functional kitchen, and reliable Wi-Fi.

c. Safety: Install smoke alarms, carbon monoxide detectors, and ensure there are clear emergency exits.

5. Craft an Inviting Listing:

a. Photography: High-quality photos are crucial. If possible, invest in a professional shoot.

b. Descriptive Title & Summary: Create a catchy title and a detailed summary highlighting what makes your space unique.

c. Amenities & House Rules: Clearly mention amenities you offer and set clear house rules. This ensures guests know what to expect.

6. Pricing Strategy:

a. Competitive Pricing: Starting with a slightly lower price can attract your first guests and crucial initial reviews.

b. Dynamic Pricing: Consider tools like Wheelhouse or PriceLabs, which adjust prices based on demand, seasonality, and local events.

c. Understand Airbnb’s Fee Structure: Remember, Airbnb charges a 3% host fee and a variable guest service fee.

7. Master the Art of Communication:

Always be prompt, polite, and clear in your communication with potential guests. Address their queries and concerns. Once booked, send a welcome message with essential details about check-in and your space.

8. Focus on Guest Experience:

a. Check-in Process: Whether it’s a lockbox, digital locks, or in-person, ensure a smooth check-in experience.

b. Welcome Kit: Consider a welcome kit with local maps, transport details, nearby attractions, and a list of recommended eateries.

c. Personal Touches: Small gestures, like a handwritten note or a basket of snacks, can elevate the guest experience.

9. Manage Operations Efficiently:

a. Cleaning: Ensure thorough cleaning between stays. Consider professional cleaning services.

b. Restocking: Regularly check and restock essential supplies like toiletries, coffee, tea, and other basics.

c. Maintenance: Regularly inspect for wear and tear, making necessary repairs or replacements.

10. Collect and Act on Feedback:

a. Reviews: Encourage guests to leave reviews. Positive reviews enhance your listing’s appeal.

b. Constructive Feedback: Use any constructive criticism to improve offerings and address valid concerns.

c. Engage with Guests: Respond to reviews, thanking guests for positive feedback, and addressing any negative feedback professionally.

Conclusion:

Starting an Airbnb business can be both exciting and daunting. However, with meticulous planning, a focus on guest experience, and adaptability to feedback, it can evolve into a rewarding venture. Remember, at the heart of every successful Airbnb business is the spirit of hospitality. By offering guests a unique, comfortable, and memorable stay, you not only earn income but also enrich the global travel community by providing a home away from home.

How to Attract and Evaluate the Best Tenants

Posted on 29 September 2023 - 10:26 am

As a landlord, protecting your property means finding trustworthy tenants. This involves not only seeking those who can manage rent payments but also thoroughly screening them to reduce property management risks such as delayed payments, evictions, and damages. New landlords often ask, “How do I check a tenant’s background?” This blog will guide you.

Tenant screening is essential. While horror stories about difficult tenants abound, many of these situations could have been avoided with better upfront screening. It’s not just about trusting your instincts; it’s about the data. For those looking to maintain steady rental income, a detailed screening process is crucial, covering credit reports, criminal backgrounds, and eviction histories.

Rushing tenant screening due to vacancy fears can be costly. Effective screening services are both quick and detailed. Let’s delve into why screening matters:

Know Your Applicant’s Finances: Beyond just a credit score, a detailed credit report highlights a tenant’s financial standing, revealing debts and credit behaviors. For applicants with limited credit history, options like requiring co-signers can be considered.
Ensure Payment Reliability: A majority of landlords express concerns about new tenant payment issues. Comprehensive credit reports and checks with past landlords and employers can illuminate an applicant’s payment and employment stability.
Protect Property & Community: Criminal background checks are crucial. Evaluating potential tenants’ histories ensures you don’t compromise property or community safety.
Eviction Prevention: Knowledge of an applicant’s eviction history is vital to sidestep future problems. Detailed eviction reports can give insights into past tenant behaviors.
Peace of Mind: Regular screening procedures, including credit, criminal, and eviction checks, increase the chances of acquiring reliable tenants. Services like Houst offer swift, dependable results, saving time and resources. Proper screening increases the likelihood of securing long-term, responsible tenants.

Lastly, adhering to fair housing laws ensures you treat all applicants equitably and stave off legal issues. All UK landlords should familiarize themselves with these laws to ensure a just and inclusive rental process.

Key Responsibilities in Tenant Management

Equal Treatment: UK landlords must ensure fairness throughout the rental process, avoiding discrimination from property advertising to tenancy management.

Advertisement Guidelines: Property listings should comply with anti-discrimination laws, focusing on property features, not potential tenant characteristics.

Objective Tenant Selection: Choose tenants based on rental history, creditworthiness, and references, steering clear of discriminatory practices.

Accommodating Disabilities: Landlords should make necessary adjustments, like wheelchair ramps, for disabled tenants unless they’re excessively burdensome.

No Harassment: Tenants exercising their rights under housing laws should never face harassment or retaliation. Always promote a respectful environment.

Implement Anti-Discrimination Policies: Regularly update and enforce policies in line with fair housing laws. Ensure all staff are trained and aware.

Maintain Records: Keep detailed records, including applications and accommodation requests, as evidence of fair treatment.

Tenant Screening Process: With digital applications rising, rental fraud has increased. Thorough tenant screening is essential. This involves:

Credit & Background Checks: Evictions are costly and time-consuming. Effective tenant screening can mitigate these risks.
Gathering Essential Details: Collect comprehensive details including full name, contact, employment, and references. Ensure all provided information is complete and transparent, keeping legal guidelines in mind.

Income & Employment Verification

A TransUnion survey found 84% of landlords cite payment issues as their primary worry, with eviction costs sometimes reaching $10,000. Ensure tenants have stable incomes to afford rent by checking income, employment, and obtaining recent pay stubs. Positive references, both personal and from employers, reinforce a tenant’s reliability.

Rental History Insights

Examining a tenant’s past addresses offers a glimpse into their rental behaviors and history. Landlords can gather insights about timely rent payments, property upkeep, and tenant-landlord relations by contacting previous landlords.

Importance of Landlord References

Landlord references are invaluable, revealing:

Rental Behavior: Insights into rent payment punctuality, property care, and lease adherence.

Reliability: Assesses trustworthiness in fulfilling rental obligations.

Tenant Interactions: Feedback on their conduct with neighbors.

Potential Red Flags: Past issues like late payments or property damages.

Truth Verification: Ensures honesty in provided details.

Checking Employment & Personal References

Evaluating an applicant’s character and financial stability is crucial. Personal references shed light on character, while employment references validate current employment and financial capacity to pay rent. Always use official channels for verification to ensure accuracy.

Eviction History Consideration

Be vigilant of a potential tenant’s eviction history. Overlooking this can result in expensive, time-consuming evictions. A thorough tenant screening, including eviction checks, prevents future issues. It’s wiser to preemptively address concerns than tackle them down the line.

Lease Agreement Overview

For new tenants, set move-in dates, tenancy duration, and monthly rent. New landlords can refer to this guide. A lease agreement is a legal contract detailing the rental’s terms, protecting both landlord and tenant. Essential components in a lease include:

Parties involved: Landlord, co-lessors, and all tenants’ contact details.
Rental Unit Description: Property’s full description, including address and parking.
Tenancy Term: Start and end dates, renewal process, and termination procedures.
Rent: Due date, amount, payment methods, and any late fees.
Utilities: What’s included or excluded.
Deposits: Outline deposit use and refund.
Smoking Rules: Where it’s allowed and penalties for breaches.
Insurance: Tenant’s required coverage.
Rental Unit Changes: Permissions and restrictions.
Maintenance: Responsibilities and accountability.
Subletting: Rules for subletting or assigning the lease.
Additional Terms: Other terms, e.g., pet policy.
Agreement Modifications: Rules for making changes.
Signatures: Spaces for all parties to sign and date.

Creating a Lease Agreement

Craft it yourself or use online templates. For a foolproof lease, consult a real estate lawyer to ensure legal adherence and protection.

Breaking a Lease

Landlords must have a valid reason. Ensure provisions are in the lease for potential changes. For month-to-month leases, give 30 days’ notice. Open communication and “cash for keys” agreements might also be strategies.

Tenant Screening Tools

Rentberry:

Free for landlords.
Offers background and credit checks.
Pros: Accessible on multiple platforms, 24/7 support, free tenant screening.
Cons: No free trial for paid features.

Rentme:

Free services for landlords.
Combines background and credit checks in one report.
Pros: Free for landlords, 24/7 support, wide pool of potential tenants.
Cons: Mainly web-based.

Both services simplify the landlord’s experience, offering comprehensive tenant information.

Keey: Your Ideal Rental Management Partner

Choose Keey for a streamlined rental management experience. Keey offers powerful tenant screening tools and manages your property with care, from listings to contract management. They prioritize creating attractive Airbnb listings, maintenance, and cleaning. Rely on Keey’s expertise for competitive pricing strategies and tailored services, regardless of your experience level as a landlord.

The Top 6 Unconventional Spaces You Can Book on Airbnb

Posted on 27 September 2023 - 9:28 am

The childhood memories of playing in that old treehouse might be fading, but have you ever considered the lucrative potential that lies in that wooden haven among the branches? Or perhaps you’re the proud owner of a houseboat that mostly rests idle?

For many, Airbnb is associated with chic urban apartments or picturesque holiday homes. However, you might be surprised to know that your unconventional spaces could also be a source of income. Let’s delve into some of these quirky listings and the reasons behind their popularity.

1. Treehouses:

A treehouse, although it might lack the common comforts of a regular home such as a kitchen or toilet, holds a unique charm for many Airbnb users. The allure of treehouses taps into the wanderlust of those wanting an ‘out-of-the-box’ experience – quite literally, high amongst the trees. Whether it’s the memory of a childhood dream or the pursuit of an unusual retreat, guests are often willing to trade some amenities for this whimsical experience.

Things to Consider: Before you list your treehouse, think of the logistics. How will guests use restrooms? Is there a section of your main house they can use without disturbing your privacy? Also, ensuring your treehouse is waterproof is a must. No traveler, no matter how adventurous, wants to sleep through a drizzle.

2. Houseboats:

An anchored houseboat can be a unique travel experience. It allows guests to feel the gentle sway of the waters while still enjoying the comforts of a home. From luxury liners to more rustic vessels, there’s a demand for every kind of floating experience.

Things to Consider: Guest safety should always be paramount. It’s vital to ensure that the boat adheres to all safety standards and protocols. If guests are allowed to explore the waters, always give a thorough walkthrough of the operations and safety measures.

3. Open Spaces:

With the rise of the camping trend, your vast, picturesque lands could be the next big thing on Airbnb. From ocean-view hills to serene forests, these spaces offer a return to nature and often don’t even require a permanent structure.

Things to Consider: Evaluate the accessibility of your land, especially during adverse weather conditions. Mention phone signal availability and provide amenities like insect repellent or a campfire setup.

4. Barns and Vintage Caravans:

Old structures, like barns or vintage caravans, often ooze charm and character. With some renovation, these can become highly sought-after Airbnb listings, offering guests a taste of history and nostalgia.

Things to Consider: Honesty is key. Clearly mention the amenities available and any potential drawbacks, like the lack of running water or electricity, to ensure guest satisfaction.

5. Tents and Tepees:

With the rising popularity of glamping, tents ranging from basic setups to luxurious yurts have seen a surge in demand on Airbnb. They offer a unique blend of nature and comfort.

Things to Consider: The location is crucial. A tent in a crowded suburban area might not be as appealing as one in a secluded forest. Always be transparent about what you’re offering and consider providing basic amenities.

Promoting Your Unique Airbnb Space:

Marketing these unconventional spaces requires a delicate balance. It’s essential to captivate potential guests with the uniqueness of your space without overpromising. Determining the right price point is also key.

The Keey team boasts extensive experience in assisting hosts to curate and market such spaces effectively. If you need guidance in transforming your space into an enticing Airbnb listing, reach out to us for insights and support.

Preparing for Airbnb Guests: 5 Essential Steps

Posted on 26 September 2023 - 9:32 am

Preparing your Airbnb for guests goes beyond just clean sheets and a quick vacuum. Achieving success as a host requires meticulous attention to detail and ensuring your space is not only clean but also welcoming. Here are five crucial steps to take before your guests arrive:

1. Bins:

Cleaning and emptying the bins should be a top priority before your guests’ arrival. Don’t limit this to just the kitchen; check all bins, including those in the bathroom. Nobody wants to discover remnants from previous travelers in the bathroom bin. Be thorough in your cleaning, reaching under beds, between couch cushions, and behind doors. Don’t leave any area untouched. Mop tiled floors and vacuum carpets meticulously.

Tip: Consider providing separate bins for recycling and general waste, along with clear labeling. This not only encourages eco-friendly practices but also makes it easier for guests to dispose of their trash correctly.

2. Sheets and Towels:

If you plan to host guests frequently, it’s wise to maintain a substantial supply of sheets and towels to avoid last-minute shortages. Always keep clean sheets, towels, and essential amenities readily available in the cupboard. This ensures not only that you can provide fresh linens for new guests but also that they have access to additional towels or sheets during their stay. If you’re uncomfortable with this access, be prepared to deliver fresh linens upon request.

Tip: Invest in high-quality, durable linens that can withstand frequent washing. Guests appreciate the luxury of soft, fresh sheets and towels, and it reflects positively in their reviews.

3. Toilet Paper:

Few things are more inconvenient for guests than running out of toilet paper. Ensure you stock an ample supply within easy reach of the bathroom, preventing any awkward situations.

Tip: Store extra rolls of toilet paper in an easily accessible and visible location in the bathroom, so guests can quickly find them when needed. A decorative basket or wall-mounted holder can be a stylish solution.

4. The Kitchen:

While many hosts expect guests to clean up after themselves in the kitchen, it’s your responsibility to ensure they’ve done a thorough job. Cutlery, glasses, plates, pots, and pans should all be spotless and neatly stored. Replace used tea towels with fresh ones, check and refill salt and pepper shakers and other condiments, and clear out any leftover food from previous guests. Make sure the kitchen appears clean and organized.

Tip: Create a simple instruction manual for kitchen appliances like the oven, microwave, and dishwasher. This helps guests feel more at ease and minimizes the chances of any accidental damage due to improper use.

5. Valuables:

Safety should never be compromised. Lock up your valuables, whether by taking them out of the house or securing them in a safe. Remove items of value from areas accessible to guests, including jewelry, personal documents, credit cards, electronic devices, antiques, or collectibles.

Tip: Consider installing a secure lockbox or a small safe within the rental property. This offers guests a place to store their valuables during their stay, enhancing their peace of mind.

If you find yourself overwhelmed with Airbnb hosting responsibilities, consider enlisting the help of Keey. We specialize in managing short-term rentals across the UK. Our team can arrange for professional cleaning services to ensure your home is in top condition for your guests. For more ideas on preparing your home for guests, be sure to check out our other posts.

Hosting guests on Airbnb can be a rewarding experience, but attention to detail is key to earning positive reviews and ensuring a smooth guest experience.

How to Handle Airbnb Guest Damages

Posted on 21 September 2023 - 9:54 am

Every Airbnb host takes pride in their property. From fresh paint to new appliances, hosts invest time and money to ensure their space is welcoming. But what happens when you discover damages after a guest’s stay?

How can hosts safeguard against potential financial setbacks due to unforeseen accidents in their rental?

1. Accepting the Inevitable

Regardless of how pristine you keep your space, not every guest will be as considerate. Some might break a dish, others might leave marks on the walls, and some might track dirt inside. While these incidents can be frustrating, they’re often minor and part of the hosting experience. It’s also essential to differentiate between minor mishaps and general wear and tear. For instance, an old carpet with a new stain might not warrant significant concern.

Examples of wear and tear include:

Scuff marks from luggage
Aging appliances malfunctioning
Makeup stains on towels
Limescale in showers
Worn-out rugs or curtains

2. Defining ‘Serious Damage’

Clear-cut cases of damage might include a guest spilling nail polish on a sofa or accidentally damaging the floor. Theft of property items or significant landscape damage also falls into this category.

3. Addressing Damages with Guests

Many guests will proactively report and offer to pay for any damages. However, if they don’t, or if their compensation offer doesn’t cover the costs, it’s crucial to address the issue. Always communicate through the Airbnb platform for transparency. Begin by discussing the damage with the guest. If a mutual resolution isn’t reached, consider using the Airbnb resolution center.

4. Preventative Measures

Inventory: Maintain a detailed list of items in your property, supported by dated photographs. This documentation helps track wear and tear over time.
Guest Screening: Choosing responsible guests can reduce potential damages.
Secure Valuables: Remove sentimental or valuable items from the property to prevent potential loss or damage.
Airbnb Security Deposit: This feature allows hosts to claim damages up to 14 days after a guest’s departure.
Host Guarantee: Airbnb offers a host guarantee covering damages exceeding the security deposit, up to $1,000,000. However, it doesn’t cover certain items like cash, jewelry, or personal liability.
Additional Insurance: For complete peace of mind, consider comprehensive insurance tailored for vacation rentals.

Keey’s Support Keey offers Airbnb management services, including guidance when challenges arise. If you need assistance managing guest expectations or addressing mishaps, our team is here to simplify the process for you.

How Do Smart Landlords Rent Properties Faster? Tips& Tricks

Posted on 20 September 2023 - 9:42 am

When it comes to renting out a property, first impressions are everything. Potential tenants are often candid during viewings, expressing their likes and dislikes openly. As a result, our agents are privy to the direct feedback that can make or break a rental agreement. Based on this invaluable insight, we’ve compiled a list of essential tips to ensure that your property stands out and attracts the right tenants.

1. Illuminate Your Space

Before any viewing, ensure that the electricity is functioning and that all lights in the property are in working order. Opt for light bulbs that emit a strong, cool light. This not only brightens up the space but also gives it a fresh and inviting ambiance.

Tip: Consider using energy-efficient LED bulbs. They last longer and can save on electricity bills over time.

2. Declutter for a Spacious Feel

A clutter-free space is always more appealing. Remove any unnecessary items, particularly old plants, damaged furniture, and unused belongings. By doing so, you present your property as spacious and meticulously maintained, which is bound to attract responsible and careful tenants.

Tip: Organize storage spaces like closets and cabinets. Potential tenants often check storage areas to gauge space.

3. A Pristine Presentation

A clean property is a magnet for potential renters. Ensure both the interior and exterior spaces are spotless. Remember, first impressions are lasting, so even a basic cleaning can elevate the perception of your property, showcasing it in the best possible light.

Tip: Consider using eco-friendly cleaning products. They’re not only better for the environment but can also be a selling point for eco-conscious tenants.

4. Accessibility Matters

Ensure that keys to all outdoor spaces are readily available. Prospective tenants appreciate the opportunity to explore these areas, helping them envision their life in the property.

Tip: Label keys clearly for different areas. This small gesture can make viewings smoother and more professional.

5. Window Dressing

Consider installing neutral blinds or curtains. Especially in an empty property, well-dressed windows can make a space feel more like a home. It aids potential tenants in visualizing the property post-move-in, adding their personal touch.

Tip: Ensure windows are clean, inside and out. Clean windows enhance the view and let in more light.

6. Embrace Natural Light

Natural light can transform a space. Ensure that all blinds or curtains are drawn back to let in as much daylight as possible. Properties bathed in sunlight generally receive a more positive response.

Tip: Trim any overgrown shrubs or trees outside windows. This can maximize the amount of sunlight entering the property.

7. A Breath of Fresh Air

The sense of smell plays a pivotal role during viewings. Ensure your property is well-ventilated and exudes a pleasant aroma. Simple additions like air fresheners or diffusers can significantly enhance the property’s ambiance without breaking the bank.

Tip: Avoid strong artificial scents. Opt for subtle, natural fragrances like lavender or vanilla which are generally well-received.

8. A Touch of Comfort

Consider adding basic bedding in the bedrooms. Even in an empty property, elements like duvets, pillows, and linens can evoke a sense of warmth and homeliness. These minor investments can potentially save you from significant losses in rental income.

Tip: Use neutral-colored bedding. It appeals to a wider range of people and allows potential tenants to imagine adding their personal touch.

9. A Peek Inside

For vacant properties, ensure that appliances like the fridge are spotless. Potential tenants often inspect such details. A clean, odor-free fridge can subtly elevate their overall impression of the property.

Tip: Besides the fridge, ensure other appliances like ovens and microwaves are clean and in good working order. Functionality is as important as cleanliness.

10. Keep the Chill at Bay

During colder months, it’s advisable to keep the heating on for a few hours daily. This not only ensures a warm and welcoming environment but also wards off dampness. A cozy property is always more appealing, ensuring a positive first impression for prospective tenants.

Tip: Insulate windows and doors to retain heat more effectively. This not only keeps the property warm but can also lead to savings on heating bills.

In conclusion, the devil is in the details. By paying attention to these seemingly minor aspects, landlords can significantly enhance the appeal of their properties, ensuring they are rented out swiftly to the right tenants.

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