As a host, Airbnb horror stories are bound to happen from time to time, but thankfully, not that often.
Whether it’s all night partying, damage to your property, noise levels or even complaints from your neighbours; guest management is key.
Hosts that are new to the game and eager to start making money from their Airbnb property can easily make the mistake of allowing anyone into their home to recoup their initial investment.At the end of the day, you are inviting strangers into your home so before you allow unruly guests to stay over, check out our top tips below on how to mitigate the problem before it arises.
First Time Travelers
With first time travelers you have a conundrum on your hands because the pendulum can go either way.
If the guests are in their late teens they tend to be out of the house quite a lot (which is good), however they are usually more rowdy when they are in the listing, which can lead to complaints. They also don’t usually bother writing those all important positive reviews that your business relies on.
Be mindful of baby boomers, who for most of their lives, have stayed in hotels and guest houses – are more likely to complain about things not being clean enough or to be disappointed with Airbnb due to it not meeting the standards they are used to. This can lead to them giving your property a bad review.
Are They Worth The Money?
One of the key things you can implement today to mitigate the risk of having a disruptive guest is to create very clear House Rules.
Realistically, you will never know which guest will be more messy than others, or leave the tap running throughout the night, so the best thing to do is to make the expectations clear from the offset.
Type of Reviews and References Matter
Checking the previous references and reviews of your potential guests is one of the best way’s to get to know them before they step foot on your property.
We live and die by our reputation so apply that same principle when vetting your guest’s to ensure you minimise any potential problems.
What a guest say’s about themselves is also a great indicator of how they will show up during their stay. It is a telling feature of their personality if they haven’t taken the time to write an adequate amount of info in their profile.
Guests that ask too many questions in the initial stages can be a handful when they eventually stay at your property. They may even be more hassle than they are worth and you are running the risk of receiving a negative review.
You should never feel bad about turning down a booking request. At the end of the day, it is your property and you must manage it the way you feel comfortable. If you get an uneasy feeling about a prospect, write them a short message wishing them well and hope they find the right fit elsewhere. This shows professionalism and integrity which will ultimately stand you in good stead in the long term.